Returns & Exchanges
At Bluemercury, we want you to be completely satisfied with your beauty purchase, which is why we offer a flexible return policy for products in new or gently used condition within 30 days of purchase. If you're not happy with your selection, we will gladly provide a refund to your original form of payment or a store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original shipping box, ensuring all lids are tightened, and include the provided packing slip.
Attach Shipping Label
Print the prepaid USPS return shipping label from your email and affix it to the outside of your package, covering any old labels.
Drop Off and Track
Hand your package to a USPS carrier or drop it off at any official post office location, then track your refund progress via your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing