Frequently Asked Questions
Your guide to luxury beauty shopping and expert skin care.
What is the BlueRewards program and how do I join?
BlueRewards is our premier loyalty program where members earn points on every purchase, receive birthday gifts, and enjoy exclusive access to double points events. You can join for free by creating an account on our website.
What is your return policy for beauty products?
We want you to love your purchase. If you are not satisfied, we accept returns of most products in new or gently used condition within 30 days of purchase for a full refund to your original payment method.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your shipment by logging into your account and visiting the 'Order History' section.
Do you offer complimentary samples with orders?
Yes! Every online order includes a selection of complimentary deluxe samples from our top luxury brands, allowing you to discover your next beauty favorite.
Are your products authentic and sourced directly from brands?
Absolutely. Bluemercury is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to guarantee authenticity and quality.
Does Bluemercury offer in-store pickup for online orders?
Yes, we offer a 'Buy Online, Pick Up In-Store' option for most locations. Simply select your preferred store at checkout to see if the items are available for same-day collection.